Net Promoter Score (NPS) Certification

Customer Focus

Understand, implement, and act on NPS to drive measurable improvements in customer loyalty.

In-person / Online / Hybrid

Format:

This certification course gives participants a thorough grounding in NPS methodology — from survey design and score calculation to segmenting Promoters, Passives, and Detractors, and closing the feedback loop to drive real change.

Understand the origins and methodology of NPS | Design effective customer surveys | Calculate and benchmark your Net Promoter Score | Identify and act on the needs of Promoters, Passives, and Detractors | Close the feedback loop to demonstrate action to customers