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People Skills
Build authentic relationships with customers through our unique training methods. We will transform your employees to have flawless people skills and soft skills to create a lasting impact.
Learn more about our courses on people skills...
Presentation Skills III - Decision-Making Meetings / Presentations
Effective Body Language & Capturing Attention
Cultural Training
Powerful People Skills Create Effective Communication
We guide you through a path to effective communication and human resources through instilling confidence and charisma into your employee's own self belief systems. We change the way you believe in, and present yourself, to grow authentic business relationships.
Time Management & Multitasking: Work Smarter not Harder
Time Management
Two important ways to having great time management is first to understand how an employee spends their time, and focusing the time they do have on things of high importance. The key is to use their time in the most effective way, not only for the benefit of their company but for their own work-life balance.
In this workshop, employees will discover where their time is spent and will learn new techniques to make improvements on how they use their time throughout the day in order to stay on target, decrease stress and to stop procrastinating.
Multitasking
As technology continues to change the way we work, speed, increasing workloads, and requests from multiple sources, increased productivity is at the forefront of success. As a result, multi-tasking has become a necessity to succeed in business. But are your employees doing it right?
Upon completing this workshop, your employees will understand the challenges of multi-tasking, learn to apply tips and principles for becoming more productive, and improve their focus and concentration.
Upon completing this workshop, your employees will be able to:
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Understand where their time is spent
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Develop the mindset to overcome time management obstacles and work more efficiently
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Explore different time management techniques
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Share best practices to improving time management
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Prioritize multiple demands and increase efficiency
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Apply tools to plan, organize, and manage their time, working smarter, not harder
Working in a Winning Team
Effective teamwork is a large part of building a successful team in today’s business world. Creating a single recipe for success cannot fix all teams as it is the attitude of team members that dictate the success and accomplishments of their team. Great teamwork takes strong problem-solving, decision-making, communication and social skills. This workshop aims to improve the way team members use techniques and strategies for clear communication, great problem solving, and high-quality teamwork.
This workshop will help your employees with these skills:
The essentials of teamwork, and how to build trust and respect
Team problem solving and decision making
Conflict management between team members and leaders
Improving communication between team members and leaders
Change Management
This course aims to provide students with a broader understanding of the nature of change.
This course delves into the political, social-economical, technological, religious, and cultural aspects that can all affect the nature of change. It also examines the nature of change itself as a multi-faceted phenomenon that is constantly evolving and in flux and how it affects one’s psyche. In order for a person to be able to successfully manage change they need to first grasp the nature of the change in order to accept the change and plan accordingly.
This workshop will give employees insight to:
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The different types of change and how they affect us
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The nature of change and how it affects workplace culture and morale
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Elements needed to face the change
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Psychological / Mental elements essential to facing the change
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Methods and techniques used to accept and face the change
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Presentation Skills I
Presenting a Proposal or New Project
Also called a persuasive presentation, the goal of these presentations or meetings are to make clients accept and agree with a presenter’s proposal. The language used is always strong and persuasive with a focus of showing supporting facts, and advantages to reinforce credibility. These presentations can often be highly emotional as it is a technique used to gather support and approval. These presentations are usually structured in the same way where the problem or challenge is presented first, followed by the solutions and all the supporting evidence, and finally a strong conclusion requesting the listener to take action. This workshop will be relevant for signing on new clients, and/or presenting a plan for a specific project.
Presentation Skills II
Informative Presentations
Informative presentations or meetings are most often used to present information to any size of group. They are brief and to the point and generally stick to the facts and avoid personal opinions or recommendations. These presentations are best used to describe facts and information about the organization, team, services, competitive advantages and any other information. They are used to break information down in an easy to understand way. This workshop will be most relevant for introductory meetings with clients and partners, meetings with government agencies, and other employees.
Presentation Skills III
Decision-Making Meetings / Presentations
This workshop will be dedicated to presentations and meetings that are designed to convince clients and partners to act on the team’s proposal - usually by providing evidence about what may happen if they do not act on the proposal. This style of meeting / presentation can include a description of the problems or challenges that an organization is facing with examples. The presenters must often compare multiples solutions or options relating to the clients’ problems and challenges. This workshop will be most relevant for annual reviews, on-boarding new clients, or offering advisory packages for a customers complex project.
Everyday our employees meet with clients, internal staff, external agencies, and partners. Learning effective body language is an essential tool in ensuring excellent communication.
In this workshop we will focus on assessing each participant current body language technique and how they could improve this. Participants will work on creating individual and group presentations where they will be guided towards presentations that capture the attention of their audience. Whether they interact face to face, over the telephone, our in large presentations, the use of effective body language has never been as important. As technology and non-verbal communication channels become more popular, an effective communicator can set themselves apart from their peers by having a larger influence on others.
Effective Body Language & Capturing Attention
Cultural Training
Regions:
1. Mediteranean (French, Spanish, Portuguese, Italian, Greek)
2. Commonwealth & USA (Australian, UK , Canadian, USA, South African)
3. Central Europe (Swiss, German & Dutch)
4. Scandinavian (Norwegian, Swedish, Danish, Finnish)
Each workshop will focus on:
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An overview of each regions cultural, social and business norms
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Preconception and Stereotypes
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Key communication tools and skills to understand - and respond to - business and social subtleties and nuances of each region’s culture
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Social and business etiquette
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Essential practical information to improve your experience of communicating and working with people from that region
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Role-plays and scenarios to practice communication style for each regional style.