OUR CHALLENGES
Developing Financial Leaders at HSBC Vietnam
A significantly higher rate of employee departures than anticipated
Employee disengagement and dissatisfaction
Need for improved efficiency
Costly and time-consuming recruitment procedures
HSBC wanted to invest in their employees’ futures to show the staff that they were valued at work and help them to develop a meaningful career as team leaders and managers at the bank long-term. They were keen to develop the skills and knowledge of 1,700 employees, all in non-management roles.
OUR SOLUTIONS
Tailoring Our Trainings Specifically to Your Needs to Create a Higher Business Impact
MDT Training built two separate management and coaching skills training programs adapted to the level of experience the learner groups.​
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Help managers understand how to make a personal impact
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Improve team dynamics and accountability
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Create a coaching culture within the bank
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Build a client focused mindset in branch
MDT Method
Advanced training and development
Knowledge
Knowledge
The staff will receive knowledge through coaching/mentorship
from mentors at the bank
Practical Skills
Practical Skills
The staff will receive training through quarterly classroom sessions which involves role plays, case studies and group presentations.
OUR RESULTS
Fostering Their Leadership Skills and Coaching Abilities to Prepare for Career Progression at HSBC
91% satisfaction rate
93% of employees recommended training to other employees
89% Mindset Improvement assessed by the participating teams
Employee Retention improved from 73% to 84% resulting in cost savings of $450,000 USD in recruitment and productivity over the course of a 12 month period
Employees attended training by MDT
1,700+