When we met HSBC Vietnam, they faced a costly challenge: employees were leaving faster than expected, and the cycle of recruiting and replacing staff was draining resources. More importantly, staff didn’t feel engaged or see a long-term future at the bank.
THE CHALLENGE
Developing Financial Leaders at HSBC Vietnam
High turnover rates and rising recruitment costs
Employees disengaged and uncertain about career growth
Lack of a clear pipeline for team leader and manager roles
Pressure to boost efficiency and retain talent in a competitive market
HSBC wanted to invest in their employees’ futures to show the staff that they were valued at work and help them to develop a meaningful career as team leaders and managers at the bank long-term. They were keen to develop the skills and knowledge of 1,700 employees, all in non-management roles.
OUR SOLUTIONS
Tailoring Our Trainings Specifically to Your Needs to Create a Higher Business Impact
HSBC partnered with MDT Training to design tailored leadership programs for over 1,700 non-manager employees.
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Two tracks: one for new hires (<1 year) and one for experienced staff (>1 year)
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Blended approach: classroom workshops, e-learning, and monthly coaching
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Focus on leadership, communication, client experience, and team effectiveness
MDT Method
Advanced training and development
Knowledge
Knowledge
The staff will receive knowledge through coaching/mentorship
from mentors at the bank
Practical Skills
Practical Skills
The staff will receive training through quarterly classroom sessions which involves role plays, case studies and group presentations.
OUR RESULTS
Fostering Their Leadership Skills and Coaching Abilities to Prepare for Career Progression at HSBC
+11% Retention (73% → 84%)
$705,000 USD Saved in recruitment costs
140+ Employees Promoted into leadership roles
90% Reported Higher Engagement and career motivation
Customer Satisfaction Improved in trained branches
Employees attended training by MDT
1,700+