CUSTOMER EXPERIENCE

Listening to Internal & External Customers

COURSE

Listening to Internal & External Customers

DELIVERY METHODS

Workshop

DURATION

1 Day

FEE

THE WAY WE WORK

Find Solutions to Decipher and Define The Internal Customer

Internal Customer Voice and Corporate Importance

In theory, the corporate world believes that it is imperative to drive elements of the business in accordance to the Internal Customer Voice. This helps organizations create a CUSTOMER CENTRIC mindset and it also ENGAGES employees.

Motivation Drivers and Awareness of Priorities

Understanding what motivates internal customers will help in appreciating and accepting different priorities. The workshop emphasizes recognizing the significance of varying priorities and their impact on the organization.

Customer Experience Focus and Skill Building

Participants must see things from a ‘big picture’ perspective and have a holistic understanding of the organization’s needs. Participants will delve into various skill building activities to develop their Customer Centric practices in the context of Dealing with difficult people and situations, conflict management, demand management and communication strategy.

THE ACHIEVEMENTS YOU RECEIVE

We Will Build Business Acumen and A Sense of Ownership in Managing Internal Customer Experiences

Upon completion of this workshop, the employees will be able to:

Define and manage Internal Customers

Create and practice a customer centric mindset to cultivate the right customer experience

Manage conflicts, customer demands and complaints in a manner that is productive and builds trust

Understand and practice customer profiling to improve customer experience

Cultivate a mindset of opportunity seeking in the face of challenges or problems

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