OUR CHALLENGES
Transforming Reactive Sales Team Into A Proactive Relationship Management Team
Constantly reacting to changes rather than proactively managing them
The need to shift the sales team’s focus to building meaningful client relationships
ILA wanted to develop their sales teams across Vietnam so that they could guarantee their customers a superior experience through establishing consistency throughout the company.
OUR SOLUTIONS
Developing The Sales Team at ILA Into A Relationship-Focused Team
We developed a tiered sales training program impacting the way the sales teams think, act, and manage long-term sales with the focus on
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Adjust employees' mindsets is necessary to create a team who will have positive client interactions
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Improve existing relationships, as well as engaging with new prospects to create a team who are fully prepared for every interaction they will experience
MDT Method
Advanced training and development
Knowledge
Knowledge
Ensuring that the sales teams are able to gain great knowledge to have deeper conversations with customers
Sales Skills
Sale Skills
Identifying and establishing the specific skills needed to shift the sales team’s focus on delivering outstanding service and generating positive customer interactions.
OUR RESULTS
Creating A Greater Focus on Client Experience Within Their Sales Team
Increasing importance of positive customer experiences for generating more revenue – in fact a completely satisfied customer will contribute 14 times as much revenue as a dissatisfied customer, confirming the true value of a good customer experience design.
Improving existing relationships, ILA can save money on prospecting new customers, as acquiring new customers costs 7 times more than maintaining existing customers.
