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How to Build High-Performance Teams

Writer's picture: Mike HebertMike Hebert

In the dynamic business environment of Vietnam, a few success stories stand out like VietJet Air, a company that redefined the aviation industry through strategic team leadership. Led by CEO Nguyễn Thị Phương Thảo, VietJet transformed from a startup to a dominant player, capturing significant market share both domestically and internationally. This transformation was not a result of chance but intentional leadership that focused on building and empowering high-performing teams.


This blog delves into the strategies behind building winning teams, the common challenges leaders face, and actionable insights to cultivate high performance. Let VietJet’s inspiring journey serve as a guide for how leadership, when done right, can propel teams to unparalleled success.



Vietjet airplane taking off
Vietjet is a budget airline based in Vietnam


The Role of Team Leadership in Organizational Success

High-performing teams are the backbone of any successful organization. A cohesive, motivated team that works toward a shared vision can achieve extraordinary results, even in the face of fierce competition or limited resources.


At VietJet Air, Nguyễn Thị Phương Thảo exemplified intentional leadership. She set a clear vision for the company: making air travel affordable for everyone while delivering a superior customer experience. This vision resonated with employees at all levels and united them in their efforts to innovate and outperform competitors.


Intentional leadership ensures that every team member understands their role and its connection to the organization’s goals. It goes beyond task delegation, emphasizing collaboration, trust, and empowerment. As the business world grows more complex, leaders who focus on fostering these qualities are the ones who create sustainable success.


Common Challenges in Team Management

Even the most talented teams can falter without strong leadership. Here are some common challenges organizations face when team management isn’t intentional:


  1. Lack of Direction: When teams don’t have a clear understanding of their goals or how their work contributes to the bigger picture, productivity and morale suffer.

  2. Communication Breakdowns: Miscommunication or lack of communication can lead to misunderstandings, missed opportunities, and conflicts.

  3. Low Accountability: Without clearly defined roles and responsibilities, it becomes easy for tasks to fall through the cracks, leading to inefficiency.

  4. Disengagement: A lack of recognition, purpose, or growth opportunities can cause employees to feel undervalued and disconnected, increasing turnover rates.


VietJet Air faced its own set of challenges in its early years, from breaking into a market dominated by established airlines to building a team capable of executing its ambitious vision. However, by prioritizing leadership and fostering a culture of innovation and accountability, they turned potential roadblocks into opportunities for growth.


Proven Strategies for High-Performing Teams

High-performing teams don’t just happen—they’re built through intentional effort. Here are strategies leaders can adopt to ensure their teams excel:


1. Set Clear Objectives and Vision

  • Every team member should understand the organization’s overarching goals and how their role contributes to achieving them.

  • Use frameworks like SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals to create clarity and direction.

  • At VietJet, the clear mission of democratizing air travel became a rallying point, motivating employees to innovate and challenge industry norms.


2. Foster a Culture of Open Communication

  • Encourage honest and transparent communication within the team. Create a safe space where team members feel heard and valued.

  • Use tools and regular check-ins to streamline communication, particularly for hybrid or remote teams.

  • Leaders who actively listen and act on feedback build stronger connections and improve team dynamics.


3. Promote Accountability and Empowerment

  • Clearly define roles and responsibilities to ensure everyone knows what is expected of them.

  • Empower employees by giving them autonomy and trusting them to make decisions within their scope.

  • At VietJet, employees were encouraged to propose new ideas and solutions, fostering a sense of ownership and pride in their work.


4. Recognize and Reward Excellence

  • Celebrate achievements, both big and small. Recognition boosts morale and motivates teams to strive for excellence.

  • Publicly acknowledge individual and team contributions to build a culture of appreciation.


5. Invest in Professional Development

  • Provide opportunities for employees to upskill and grow. This not only benefits the individual but also enhances the team’s capabilities.

  • Leaders who prioritize learning create teams that are more adaptable and innovative.


MDT Training: Your Partner in Building High-Performing Teams

At MDT Training, we specialize in helping organizations like yours build cohesive, high-performing teams. Our approach goes beyond theoretical knowledge—we focus on practical, actionable solutions tailored to your organization’s unique needs.

Here’s how we can help:


  1. Customized Workshops

    • Our team dynamics workshops enhance communication, collaboration, and trust within your teams.

    • Participants engage in real-world scenarios that prepare them to handle challenges effectively.


  2. Leadership Development Programs

    • Equip managers with the tools and techniques they need to inspire and lead their teams to success.

    • Focus areas include goal setting, conflict resolution, and performance management.


  3. Communication and Feedback Training

    • Improve team interactions with active listening, constructive feedback, and conflict resolution strategies.

    • Create a culture of open dialogue where everyone feels empowered to contribute.


  4. Measurable Outcomes

    • We track key performance indicators (KPIs) to ensure that training translates into tangible results.

    • From increased engagement to enhanced productivity, our programs deliver lasting impact.


A Real-World Success Story

One of MDT’s clients, a leading financial institution in Vietnam, faced challenges similar to those of many growing organizations. High turnover rates, disengaged employees, and inefficiencies were affecting their bottom line.

MDT Training implemented a tailored program focused on team leadership and communication. Through workshops and one-on-one coaching, managers learned how to align team goals with organizational objectives, communicate effectively, and foster accountability. The results were transformative:

  • Employee retention increased by 15% within a year.

  • Teams reported a 20% improvement in productivity.

  • The organization saved over $700,000 in recruitment and onboarding costs due to reduced turnover.


Build a Team That Thrives Under Strategic Leadership

High-performing teams are not just an asset—they are the driving force behind organizational success. By focusing on intentional leadership and leveraging proven strategies, you can unlock your team’s full potential and achieve transformative results.


👉 Start developing your leaders today to secure tomorrow’s success. Visit www.mdttraining.vn to learn more about our tailored team training solutions.

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